Frequently Asked Questions
Still have questions? Get quick answers to your most common questions here! Still can't find what you're looking for? Contact us to solve any cleaning concerns today! Contact UsHow much does Cleanstart charge per square foot?
Cleanstart uses site-specific production rates based on industry standards in accordance with the International Sanitary Supply Association (ISSA). We use the most innovative equipment and technology, such as our Microfiber Flat Mop System to improve our production rates. This allows us to provide our customers with industry competitive pricing and the highest quality of service.
What does a sales appointment with Cleanstart look like?
Our appointments with you are usually less than ten minutes and there is no hard selling. Our approach to sales is to come in as a consultant. We will look at your facility and point out areas that could use improvement or commend your current cleaning service for providing you with a good service. While in your facility we will take some measurements of the square footage while at the same time being very discreet and respectful. After leaving your office, we will put together a proposal suited to meet your needs and send it to you via email. Follow up calls will be provided to answer any questions you may have.
What is the Ticket System?
The ticket system is a new approach to managing customers complaints and needs- Having this ticket system allows us to track and follow your issues and make sure that they get resolved adequately and timely!
Why do we use a ticket system?
This system allows us to catalogue and preview issues on a dashboard to make sure things are not falling through the cracks. It also allows upper management to keep an eye on how customers needs are being met.
What if I have an issue with my service?
Please sign in to our online ticket page. Follow our link on our website- Once you create a ticket it will be visible to all the Cleanstart management team. An operations representative will reach out as soon as possible with a phone call to schedule a time to meet and address the issues.
Someone from our team will also follow up a few days later to confirm that the issue has been resolved.
You can also call our office from the hours of 9am to 5pm Monday thru Friday and someone will help you – (253) 921-2593
What if I want a bid/quote for a service you offer?
Please sign in to our online ticket page. Once you create a ticket it will be visible to all the Cleanstart sales team. A sales representative will reach out shortly with a phone call to schedule a time to meet and address the services desired.
Or you can call our office between the hours of 9am to 5pm Monday thru Friday – (253) 921-2593
How do I contact Cleanstart in an emergency? (IE alarm going off, plumbing issues, etc...)
In case of an emergency situation call our office line and if no one answers leave a text message and someone will call you shortly.
How do I update information regarding my account?
Email: ap@thecleanstart.com
What if I have billing issues?
What services do you offer?
Check out what services we offer on our services page! – Cleanstart Services
What is the average amount of time you keep a customer?
At Cleanstart we have a very high retention rate with our customers – On average, we keep our customers over 4 years!
Do you offer contracts?
In place of contracts, we have you sign a service agreement. It does not lock you into a contract, but instead, it acts as a very simple set of terms that spell out our obligations and your responsibility to pay. We believe that if we are doing our job right we will not need contracts to hold your business.
What are your payment terms?
For General cleaning of commercial offices we have a net 30 day policy. We bill at the beginning of the month and your bill is due at the end of the month. Over 30 days is considered late.
For concrete or coatings – we may require a down payment and credit card- payment due upon
completion. Unless told otherwise.
For special services – we may require a down payment and credit card. payment due upon
completion. Unless told otherwise.
Is our price locked-in?
We have an annual cost of living increase that takes affect after your anniversary date. The number is based on the national average not to exceed 10% annually.
Are your employees bonded and insured?
Yes, all of our employees are protected by a bond and insurance – Each employee also goes through a state patrol back ground check.
How do I book a cleaning service?
Booking is easy! You can schedule a cleaning over the phone, or by emailing us. Let us know your preferred date, time, and any specific needs, and we’ll confirm your appointment. Visit our contact page today!
Do you bring your own cleaning supplies?
Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you’d like us to use, we’re happy to accommodate—just let us know ahead of time.
Are your cleaning products safe for children and pets?
Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for both children and pets. If you have specific concerns, please let us know, and we can adjust as needed. We use our own line of chemicals called ONE.
What should I do to prepare for the cleaning?
Absolutely nothing is necessary!
Do you clean during office hours?
Yes, we can accommodate any schedule you need!
How do you ensure quality and consistency in cleaning?
Our team follows a detailed checklist and standardized procedures to ensure consistent results. We also conduct regular quality checks and encourage feedback from clients to continuously improve our services.
What happens if something gets damaged?
We’re fully insured and committed to handling any accidents professionally. If something is damaged, let us know, and we’ll take care of the necessary steps to make it right.
Can I customize my cleaning plan?
Yes! We offer customizable cleaning plans tailored to your specific needs and preferences, whether it’s a one-time deep clean, weekly maintenance, or special requests.
How do I pay for my cleaning service?
We accept various payment methods, including credit/debit cards, cash, and online payments. Payment is due upon completion of the service unless otherwise arranged.
What if I’m not satisfied with the service?
Your satisfaction is our top priority! If you’re not happy with any aspect of the cleaning, let us know within 24 hours, and we’ll send a team member back to address any concerns at no additional charge.
How can I cancel or reschedule my appointment?
To cancel or reschedule, contact us at least 24 hours in advance to avoid any fees. We understand that plans change, and we’re here to accommodate whenever possible.
Do you have COVID-19 safety measures in place?
Yes, we follow strict safety protocols, including wearing masks, using gloves, and sanitizing equipment between appointments. We prioritize the health and safety of our clients and staff.
What Sets Cleanstart Apart From The Competition?
- Owner Managed: We are committed to each customer from the largest account down to the smallest. We participate in the cleaning process of each new customer until we are satisfied with the cleanliness of your facility. We will go out of my way to ensure your satisfaction.
- No Annual Contracts: We believe that if we are meeting your needs then there is no reason for something binding and if we are not meeting those needs then you as the customer should not be forced to work with us.
- Extensive Cleaning: We believe in wiping down all surfaces. Most companies will specify that they, for example, will clean vents once a month. Our philosophy is “if it’s dirty – clean it.”
- Customer Service: On a regular basis, our office staff sends out a customer service survey to all our clients asking them for their input on how we are doing or where we can make improvements. All of these comments are very important to us because your opinion matters!
We Service The Following Areas In The Pacific Northwest:
